How was your day?
Get it off your chest.
GPs, practice nurses, psychologists, counsellors, social workers, allied health and community pharmacists. Put down what you're carrying before you go home.
Which best describes you?
This changes a few questions and which support lines come first. You can change it any time.
Everything you enter stays on this phone. Nothing is sent to your employer, your manager or anyone else. Unladen Clinic is a prototype. It is not a medical or emergency service and is not connected to any practice, regulator or government agency. · Give feedback
Take a moment.
Take a few minutes between patients if you can. Breathe. That's allowed.
Breathe with this
What you might be feeling
- Shaky, sick, or a racing heart
- Numb, or oddly calm
- Tearful, angry, or both
- Going over what you could have done differently
These are normal reactions. They usually settle over hours or days.
If a patient or customer threatened you
It isn't part of the job and it isn't your fault. Tell your supervisor or manager and report it, even if it seems minor. Get checked if you were hurt. You can also contact police.
Ground yourself
Look around. Name them, out loud or in your head.
Call someone now
Add a colleague, your supervisor or a support line in so they're here when you need them.
Not sure who to tell?
If you don't feel safe telling your practice manager or principal, there are other people you can go to. Or write down what happened, just for you, while it's fresh.
What helps after
Handover to yourself
A few minutes at the end of the day. Notice what you're carrying, then leave what you can at the clinic.
Please talk to someone now
You said you've had thoughts of harming yourself or not wanting to be here. Please call one of these now. If you're in immediate danger, call 000.
Light load
This phone isn't letting the page save. Your result shows here but won't be kept.
About the aggression
Report it and ask your practice to flag or restrict the person. You don't have to take abuse.
Your safety
You said you didn't feel fully safe. That matters. Tell your manager or supervisor, and report it through your incident system.
Getting home safely
You said you've got very little energy left. If you're driving, a 15 to 20 minute nap before you leave can help, or get a lift. Text someone when you're home.
What might help
People you can call
This isn't a medical assessment. It's a way to notice how you're going over time.
How it's been going
Last 14 days
Handovers
This phone isn't letting the page save, so handovers won't be kept.
Privacy & your data
Add a PIN, download what you've entered, or delete everything from this phone.
Holding other people's health takes something out of you
What to watch for, and what helps. Tap a heading to open it.
Carrying patients' and clients' stories
- Hearing trauma, grief and distress all day affects you. Supervision and debriefing help.
- Blue Knot (1300 657 380) supports people affected by trauma, and those supporting them.
When a patient or client is at risk
- Follow your risk procedures, and call 000 if someone is in immediate danger.
- Consult a colleague. You don't have to decide alone.
- Look after yourself afterwards.
When a patient or client dies
- Losing someone you cared for, especially to suicide, is grief.
- StandBy (1300 727 247) supports anyone affected by a suicide, including clinicians.
- Use supervision, and take time if you need it.
Complaints and regulators
- A complaint or notification is frightening, even when you did nothing wrong.
- Contact your indemnity insurer straight away.
- Get support through the process. Drs4Drs (1300 374 377) and the Pharmacists' Support Service (1300 244 910) are confidential.
Aggressive patients and customers
- You don't have to take abuse.
- Ask for support, end the consult if needed, and report it.
Workload and waitlists
- Long waitlists and back-to-back appointments are exhausting.
- You can't help everyone. That's a system problem.
- Protect breaks and leave.
Working alone in practice
- Sole practitioners and rural clinicians can be very isolated.
- Peer consultation groups help.
- NewAccess for Small Business Owners (03 9250 8305) offers free coaching for practice owners.
Bullying, harassment or conflict
You don't have to put up with it, and you don't have to sort it out alone.
- Write down what happened, with dates, while it's fresh.
- If your manager is involved, talk to someone outside your reporting line.
- The Fair Work Commission can make orders to stop bullying at work.
- For sexual harassment, 1800RESPECT (1800 737 732) is there 24/7.
Signs you're carrying too much
- Dreading the next list
- Patients' stories replaying at night
- Feeling numb or cynical
- Short-tempered at home
- Pulling back from people
Clinicians are not immune to burnout and vicarious trauma. Feeling it is a normal response, not a weakness.
When to get more help
If your load has been heavy for two weeks or more, you dread going in, or it's affecting sleep or home life, talk to your GP or EAP. A GP can set up a Mental Health Treatment Plan for Medicare-subsidised sessions with a psychologist.
People to call
Save the ones that apply to you. They stay on this phone and show up on the Help now screen.
Support lines
Support for clinicians
Sometimes the person you'd normally tell is part of the problem, or it just doesn't feel safe. Here are other ways to get support. You choose what to do, and when.
From your organisation
Your practice can add its own EAP and supervision contacts here.
Someone outside your reporting line
- Drs4Drs. Confidential support for doctors, 1300 374 377.
- Pharmacists' Support Service. 1300 244 910, 8am to 11pm.
- Nurse & Midwife Support. 1800 667 877, 24/7.
- Clinical supervision or peer consultation. For psychologists, counsellors and social workers.
- Your GP. Outside work altogether, and can refer you on.
Text or chat instead of calling
For when talking out loud isn't possible, or feels like too much.
For particular situations
Seeing your own GP is part of good practice. Clinicians need care too.
Spiritual and religious support
Some people find strength in prayer, ritual or their faith or cultural community after a hard day. Others find it in nature, music, exercise or quiet. Whatever gives you meaning counts.
If your workplace has a chaplain or wellbeing officer, they support people of any faith or none. Their role is to listen, not to persuade.
Words to start with
The first sentence is often the hardest. You could say:
"I'm not ready to make a complaint. I just need to talk this through."
"Can this stay between us? Is there anything you'd have to pass on?"
"A client I saw today is weighing on me."
"I'm worried about a complaint."
What happens if I tell someone?
- Counsellors, peer supporters and helplines keep what you say private. The main exception is if someone is at serious risk of harm. If you're unsure, ask at the start.
- Your private record in this app stays on your phone unless you choose to share it.
Not ready to tell anyone?
That's OK. You can write down what happened, just for yourself, and decide later.
Numbers and services are for New South Wales and Australia-wide. Check with your organisation for its own services.
Write down what happened
It stays on this phone. It isn't a report, and nothing is sent anywhere. If you later decide to raise something, notes written at the time are easier to rely on than memory.
My entries
Entries can't be edited, so each one shows when it was written. To add something, write a new entry.
No entries yet.
If you decide to share it, you can download it or send it to yourself.
Your phone, your data
PIN lock
Ask for a PIN when the app opens, and after it has been in the background for a minute.
PIN is on.
The PIN stops someone else opening the app on your phone. It doesn't encrypt what's stored, so keep your phone locked too. If you forget it, you can delete everything and start again.
Hide the screen
Tap the eye button at the top of any screen to cover the app straight away, for example in your room or on the way home. Tap to come back, or enter your PIN if you've set one.
Download my data
Download everything you've entered (handovers, private record and contacts) as a text file. You could keep a copy, or show it to your GP or counsellor.
Delete everything
Deletes your handovers, private record, role, contacts and PIN from this phone.
Delete everything from this phone? This can't be undone.
About Unladen Clinic
Unladen™ Clinic is a prototype made by Co-Synthesist Pty Ltd, Newcastle NSW. Unladen™ is a trade mark of Co-Synthesist Pty Ltd. It isn't a medical or emergency service, and it isn't connected to any practice, regulator or government agency. The questions haven't been clinically validated yet.
What's stored: your role, handovers, private record, saved contacts and settings, only in this phone's browser. Nothing is sent to anyone. There are no accounts, analytics or trackers.
Feedback: the feedback form is the only part of Unladen Clinic that sends anything, and only when you press Send. It doesn't include anything else from the app.
Keep in mind: if you clear your browser data or remove the app, what you've entered goes too. Download a copy first if you want to keep it.
Version 0.1 prototype · September 2026